Patient Service Representative

About the Role
Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

This is not a traditional receptionist role. Our PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.

The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction.

Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.

What Your Day Looks Like
Greeting and checking in patients throughout the day
Answering phones and assisting with appointment scheduling
Verifying insurance eligibility and collecting copays or balances
Managing EMR scheduling and patient documentation
Supporting clinic flow alongside providers and clinical staff
Assisting patients with billing questions, referrals, and appointment updates
Balancing multiple priorities in a fast-paced outpatient clinic environment

What You’ll Do
Greet and check in patients professionally both in person and over the phone
Verify insurance eligibility, benefits, and patient demographic information
Schedule, reschedule, and confirm patient appointments within the EMR system
Collect copays, coinsurance, balances, and required patient documentation
Answer patient questions related to scheduling, billing, referrals, and treatments
Maintain accurate patient records and scan required documentation into the EMR
Support clinic flow and communication between providers, patients, and clinical teams
De-escalate scheduling or patient concerns with professionalism and empathy
Maintain a clean, organized, and welcoming front desk environment

What You’ll Bring
Strong customer service and communication skills in a patient-facing environment
Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
Comfort working in a fast-paced outpatient medical office or clinic setting
Strong attention to detail and accuracy when handling patient information and scheduling
Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
Comfortable using EMR systems, scheduling platforms, and healthcare technology
Team-oriented mindset with a proactive and dependable work style
Bilingual English/Spanish skills are strongly preferred

Education & Experience
High school diploma or equivalent required
2+ years of customer service experience required
Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred