Patient Care Coordinator

Your Role

As a Patient Care Coordinator, you will help ensure that patients receive timely, organized, and compassionate home care services. You will work closely with patients, families, caregivers, and healthcare professionals to coordinate care and address patient needs.

Your responsibilities will include:

Build positive relationships with patients and their families and serve as a reliable point of contact
Coordinate home care services according to each patient's individual needs and care plan
Assist with scheduling, follow-ups, and in-home assessments
Communicate care plans, services, and expectations clearly to patients and caregivers
Follow up on patient needs and changes in their care situation
Maintain accurate and timely patient records and documentation
Communicate and coordinate with healthcare providers, home health aides, and other members of the care team
Help ensure services are delivered in accordance with agency policies, regulatory requirements, and quality standards
Respond promptly and professionally to patient and family concerns
Support patients throughout their care journey with empathy and respect

What You'll Bring

At least 1 year of experience in care coordination, case management, patient services, clinical support, or a related healthcare setting
Home care experience preferred
Fluent in Haitian-Creole and English required
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Proficiency with Microsoft Office and electronic health record (EHR) systems
Ability to manage multiple priorities in a fast-paced environment
Professional, compassionate, and patient-focused approach
Ability to work effectively both independently and as part of a team