Director of Patient Services (DPS)

Job description

Patient Service Manager Brooklyn, NY $120,000 – $130,000 Position Overview A growing home care agency is seeking a strong, hands-on Patient Service Manager to oversee clinical operations, compliance, nursing oversight, and patient care quality across the organization. This is a high-impact role for someone who takes ownership, operates proactively, and can confidently manage the clinical department independently. The ideal candidate is organized, accountable, solutions-oriented, and experienced in ensuring visits, documentation, audits, and patient care are handled accurately, efficiently, and on time. Qualifications Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred Active RN license preferred Home care experience required Experience with audits, compliance, DOH surveys, and regulatory standards Experience supervising nurses or clinical teams Strong knowledge of Medicaid, Medicare, and NY home care regulations Experience with HHAeXchange, Sandata, RN Pad, or similar systems preferred Strong leadership, communication, organizational, and problem-solving skills Bilingual Spanish preferred, but not required Responsibilities Oversee day-to-day clinical operations, patient care plans, assessments, and service delivery Review and approve assessments, Plans of Care, MD Orders, and clinical documentation Conduct home visits, reassessments, UAS assessments, and event-based visits as needed Ensure compliance with NYSDOH, Medicaid, Medicare, and home care regulations Prepare for DOH audits, managed care audits, inspections, and surveys Monitor patient outcomes, incidents, complaints, caregiver performance, and service delays Lead Quality Improvement initiatives, meetings, and corrective action plans Maintain audit-ready compliance binders, logs, and documentation Supervise, train, coach, and evaluate nurses and outsourced clinical vendors Ensure outsourced nursing visits and communication are handled properly and on time Work closely with HR, Intake, Coordination, physicians, and leadership teams Hire, train, write up, and manage staff within the department Track KPIs and implement operational and clinical improvements Assist with staffing, budgeting, and strategic growth initiatives Ideal Candidate Takes ownership and leads independently Comfortable making decisions and solving problems proactively Strong accountability and follow-through Team-oriented with a positive attitude and professionalism Flexible to occasionally visit patients in the field as needed Looking for long-term growth within a growing organization Email resumes to [email protected]