Client Success Information Analyst

Cognitive Credit is the fastest growing specialist credit data provider across the US, UK

& Europe. We are a financial technology company that works with the world’s largest

investment banks, asset managers, and hedge funds.

We are looking for an entry level Information Analyst to join our Client Success team,

focused on document management.

The Information Analyst will be responsible for maintaining a range of financial reports

for the entirety of the private credit issuers within our coverage universes.

We are looking for a candidate with sharp attention to detail, great collaborative working

style and desire to continuously improve processes. They will work closely with the

wider Client Success team, including the Senior / Lead Data & Client Success Analysts.

This position reports to the Client Success Leadership team and has great exposure to

working directly with colleagues with vast experiences within credit markets and

financial services.

This role offers regular exposure to clients and a unique opportunity to build the skills

needed to either progress into a client-facing role with account ownership or pursue a

career as a Data Analyst.

Primary Responsibilities:

Keeping processes in sync to ensure timely and accurate client delivery

Owning and maintaining data sets, maintaining documents available to clients for each of our private credit issuers within the multiple coverage universes, to ensure the latest information presented to clients is up to date and accurate.

Managing access to multiple private data sites

Ensuring only our approved clients have access to the private credit models

Reviewing and reconciling incoming client coverage lists

Clearly communicate requirements and outcomes to clients

Work closely with Client Success Managers and escalate to them when client issues need their input

Skills and Qualifications:

Highly detail oriented

Ability to learn processes quickly, with a mindset to spotting efficiency improvements

Results-focused mindset and a willingness to be hands-on with close attention to detail

Strong collaboration skills required to work seamlessly with the wider analyst and client success team

Strong communication skills required for effective stakeholder management

Excellent organization skills with the ability to handle multiple projects concurrently and operate in a fast-paced work environment

Able to work independently and manage multiple priorities - must be able to prioritize, multi-task, and deliver in both short- and long-term projects in a high stress environment

Contribute to a positive team atmosphere and company culture

Commitment to work flexible hours

Fluent in English

Right to work in the US