Manager, Ad Operations

Overview of the Role:

As Manager, Ad Operations, you’ll play a critical role within InMobi’s North America Go-to-Market (GTM) organization, serving as the primary operational bridge between our regional Sales teams and Global Revenue Services (GRS) at our headquarters. Often referred to as “the Machine,” GRS is both the analytical core and the operational connective tissue of the company, linking systems, teams, and workflows to ensure flawless execution across our global exchange business.

In this role, you’ll be the in-region triage and operational partner for InMobi Exchange, supporting Sales, Client Development, Agency Development, Programmatic Trading teams, DSP Partner Managers, and GRS teams across time zones. You’ll own media planning, real-time campaign and deal operations, and rapid issue resolution, while delivering proactive, data-driven insights that ensure seamless execution and exceptional performance across PMP and Brand IO activities.

This is a highly collaborative, demand-facing operations role, built for someone who thrives in a dynamic environment, brings deep programmatic expertise, and balances consultative strength with operational rigor.

Location: This position is based onsite in our New York City office.

The Impact You’ll Make:

Campaign & Deal Operations

Serve as the primary North America point of contact for RFP triage, Brand IO setup, audience and deal requests, pacing checks, and creative QA
Oversee the end-to-end campaign lifecycle, including IO validation, deal configuration, creative troubleshooting, pacing strategy, and KPI monitoring (CTR, VCR, Viewability, and beyond)
Monitor PMP and Brand IO performance in real time, identifying anomalies, surfacing insights, and driving optimization recommendations for stronger outcomes
Ensure configuration accuracy across SFDC, Beeswax, and other operational systems, maintaining compliance with platform policies and brand-safety standards
Manage the regional triage queue in Salesforce, ensuring SLA adherence, same-day responsiveness, and high-quality operational support

Cross-Functional & Global Partnership

Act as the operational liaison between GTM teams (Sales, CSMs, Agency Development, DSP Partner Managers) and GRS at HQ (IST), ensuring smooth handoffs and continuous workflow across time zones
Participate in daily GTM syncs and weekly HQ/CoE reviews to align on campaign performance, triage trends, operational challenges, and strategic priorities
Gather and elevate market-specific feedback to HQ teams to help refine workflows, tooling, data quality, and operational processes

Quality & Operational Excellence

Serve as a regional quality gatekeeper, ensuring data integrity, campaign hygiene, and consistency across audience mapping, deal inclusion, pacing setup, and inventory alignment
Conduct periodic deal health audits to detect inefficiencies, ensure SLA compliance, and maintain operational excellence across teams
Enablement & Team Culture

Lead training and enablement sessions on SOPs, campaign setup, reporting, troubleshooting, and operational best practices
Foster collaboration across L1-L3 operations teams, reinforcing cross-regional alignment and a culture of precision, discipline, and continuous improvement
The Experience We Need:

8+ years of experience in programmatic operations, campaign management, deal operations, or ad operations, ideally within a global ad tech organization
Strong expertise in PMPs, Private Auctions, Brand IOs, and campaign setup workflows across major DSPs (DV360, The Trade Desk, Xandr, Beeswax)
Advanced proficiency in Excel, SQL, and BI tools (Looker, Tableau, Power BI), with the ability to analyze data, diagnose issues, and communicate insights clearly
A solid understanding of creative QA, pacing logic, inclusion/exclusion workflows, and deal health optimization
Proven ability to partner effectively with Sales, Client Development, CSMs, Product, and HQ Operations stakeholders
Comfort working across global time zones to support operational continuity between North America teams and India HQ
Experience mentoring or training new hires and enabling teams in operations, analytics, or technical troubleshooting
Exceptional attention to detail, a structured approach to problem-solving, and a passion for operational excellence
Strong communication skills and the ability to navigate fast-moving environments while balancing multiple workstreams

At InMobi, you’ll be surrounded by people who…

Think big and act fast: We’re entrepreneurial, thrive in ambiguity, and love solving high-impact problems
Are passionate, fanatically driven, and take immense pride in their work: We care deeply about the impact we create and continuously push our potential
Own their outcomes: We take responsibility, make bold decisions, and execute with confidence
Embrace freedom with accountability: We value autonomy and understand that trust comes with responsibility
Believe in lifelong learning: We welcome feedback, challenge ourselves to grow, and aren’t afraid to take smart risks