Lobby Ambassador

ABOUT THE ROLE

The first thing someone experiences when they arrive at a building sets the tone for everything that follows. You're that first thing.

As a Lobby Ambassador, your job is to make arrivals and departures feel smooth, welcoming, and professional. You greet tenants by name, manage the visitor check-in process, answer questions about the building, and make sure the lobby always looks and feels the way it should.

This is a hospitality role grounded in consistency. The value you create isn't in occasional big moments — it's in showing up the same way every single day, so tenants know exactly what to expect when they walk through the door.

This is an in-person position that requires standing for extended periods of time.

WINNING IN THIS ROLE MEANS

• Every tenant is greeted by name. Every guest knows exactly where to go. Every arrival feels easy.

• The lobby is always clean, organized, and ready. Facilities and IT issues are escalated before anyone has to ask.

• Your reliability is a given. The team knows you'll be there, you'll be on, and things will be handled.

• Tenants trust you with their preferences and feedback because you've shown them you act on it.

• You're a positive presence in the building. People are glad to see you.

YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF

• Consistency feels like a strength, not a limitation. You take genuine pride in showing up the same way every day. The reliability you offer isn't boring to you — it's something you've built deliberately.

• You enjoy greeting people. Not as a performance, but as a real interaction. You like learning names, asking how things are going, and making someone's start to the day a little better.

• You notice things. When the lobby needs attention, when a guest looks confused, when a package is sitting unclaimed — you see it, and you take care of it.

• You're calm in busy environments. A busy morning, a complicated visitor check-in, an unexpected question — none of it rattles you. You've got a process and you trust it.

• Being on your feet works for you. You're not sitting behind a desk waiting for things to happen. You're present, engaged, and active throughout the day.

NOT THE RIGHT FIT IF

• You'd rather work behind the scenes than interact with people face-to-face throughout the day.

• You find daily repetition (greetings, check-ins, basic guest support) draining rather than grounding.

• Standing for long periods or moving between small tasks throughout a shift feels physically difficult.

• You're not comfortable taking ownership of lobby issues and seeing them through to resolution.

• You see hospitality as optional rather than the core of what this role is.

WHAT YOU OWN

Arrivals and front-of-house.

• Greet tenants by name every time they enter or leave the building.

• Manage the visitor system: pre-register guests, check them in, and guide them to their destinations.

• Keep the lobby clean and welcoming; report and escalate any facilities or IT issues.

• Act as the first point of contact for any activities or emergencies in the lobby.

Building knowledge.

• Learn and memorize building FAQs so you can confidently answer questions about the building, amenities, and nearby restaurants or services.

• Join daily standup meetings to prepare for expected events and arrivals.

• Help track tenant preferences as part of the tenant experience team.

Service culture.

• Always embody Industrious and landlord service values in every interaction.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 1+ years in a customer-facing role.

• Customer-facing experience. You've worked in a role where you interacted with guests or customers daily and delivered consistent, quality service.

• Reliability. You show up on time, every time. The team depends on your consistency.

• Interpersonal warmth. You connect with people genuinely and make interactions feel human rather than transactional.

• Attention to detail. You notice what needs attention and take care of it without being prompted.

• Physical requirements. This role requires the ability to lift items up to 25 pounds and to stand and move throughout the shift for extended periods.