Sales Support Specialist

Position Overview

The Sales Support Specialist role would take on a variety of responsibilities to allow our sales team(s) to more closely connect with key decision makers.  Sales Support Specialists maintain day-to-day contact with both the retailer staff and supplier partner staff.  They will often be the first point of contact in receiving questions about new and existing products along with inquiries into retailer specific systems.

Key Responsibilities

Enter/Maintain information across Client and Customer proprietary systems.
Responds to questions from new and existing clients, customers, and other personnel regarding error corrections, items and inventory, meetings, promotional requests, and other related questions.
Provides support on various projects and related tasks.
Assumes responsibilities for other Sales Administrators within the department when unavailable.
Creates, enters and updates purchasing related information (e.g. accounting deals, product returns, POs, item set-up, display set-up) using various systems/tools.
Reviews and researches information contained in information provided by the Sales team (e.g. overlapping accounting agreements, discontinued products, cost changes, customer complaints) To correct any errors and make recommendations on corrections needed.
Maintains processes on new item submissions, website listing maintenance, spreadsheets, pricing/UPC changes, client and retailer information.
Trains new Sales Support Specialists on job functions, as needed

Skills & Experience

Minimum - High School Diploma/GED and at least 2 year experience in a retail sales environment.
Preferred – College Degree or 3+ years in a retail sales environment.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience with MS Office & Teams.
Willing to travel up to 10% of the time for business purposes (within state and out of state).