Field Auto Appraiser

A day in the life of the Field Auto Appraiser, and what it takes to do the job!

The Customer Service Expert youll live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
The Investigator youll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator youll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder Your Eye for Detail Keeps Everything on Track- in this role, youll ensure claims are documented accurately and in line with policy agreements. As you handle each case, youll maintain clear, timely records in our claims system (which well train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Preferred Qualifications

You have 3-5 years' experience in auto collision estimating using CCC or Mitchell
You have a High School Diploma or a GED
Proficient written and verbal communication skills to effectively interact with customers
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable with utilizing technology and various platforms for claims processing
Excellent time management and organizational skills to manage multiple assignments effectively
Valid driver's license and willingness to travel as part of the job requirements