Assistant Director

The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervises Clinical Coordinators and supports effective management of Case Managers
Provide regular, structured supervision meetings for direct reports
Promote effective strategies for case management and placement of clients into permanent housing following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Supervise and conduct case conferences
Coordinate delivery of care with multiple service providers
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Provide guidance for incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner
Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that tenants successfully retain their housing placement
With direction from the Director, respond and engage with external partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Perform other duties as assigned

MINIMUM QUALIFICATIONS:

Master’s Degree in Social Work and an active LMSW license is required
Minimum 2 years of supervisory experience
Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Bilingual preferred