Client Success Manager

Job description

Client Success Manager Brooklyn, NY On-Site + Local Travel (Approximately 30%) $150,000–$200,000 Position Overview We are seeking a Client Success Manager to own and grow a portfolio of client relationships. This role exists to ensure clients remain satisfied, retained, profitable, and positioned for long-term growth. You will serve as the primary client-facing owner of assigned accounts, working closely with Operations, Billing, Sales, and Leadership to ensure every account receives exceptional service and attention. This is not a customer support role. This is a relationship ownership role. The ideal candidate is highly personable, commercially minded, proactive, and capable of building long-term trust with clients while protecting account profitability and identifying growth opportunities. What You’ll Own • Own client relationships across a portfolio of accounts • Drive client retention and long-term account health • Lead renewals, pricing conversations, and account reviews • Manage escalations and ensure issues are fully resolved • Identify account growth, expansion, and referral opportunities • Maintain visibility into account profitability and financial performance • Coordinate internally with Operations, Billing, Sales, and Leadership • Ensure clients receive a proactive, high-touch experience What Success Looks Like • Clients view you as their trusted advisor and primary point of contact • Strong retention across assigned accounts • Consistent account growth and expansion opportunities • Healthy, profitable accounts with minimal surprises • Clear visibility into account risks and action plans • Strong collaboration across internal teams • Exceptional client experience and relationship quality Must-Haves • Proven experience managing client relationships, accounts, or customer portfolios • Strong business and commercial judgment • Ability to handle difficult conversations and escalations professionally • Highly organized with strong follow-through • Excellent communication and relationship-building skills • Comfortable discussing pricing, contracts, budgets, and profitability Preferred • Yiddish speaking • Experience in account management, client success, relationship management, business development, or commercial operations • Experience managing high-value client portfolios Additional incentive opportunities available for account expansion and new business generated through existing client relationships. Email Resume: [email protected]