Account Manager - Merchandising, Retail & Auto

Role Summary
WorkWhile is looking for an Account Manager to join our Merchandising, Retail & Auto pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts - from big-box, grocery, and specialty retailers to merchandising and consumer brands and other multi-location operators - ensuring they have the right in-store, reset crew, and distribution center workforce to keep operations running smoothly, especially during peak seasons, resets and remodels, inventory cycles, and high-volume periods.

You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, demand-driven nature of retail and merchandising operations.

What You’ll Do
Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy

Build and maintain strong, long-lasting relationships with store operations managers, district managers, merchandising and DC leaders, HR leaders, and other key stakeholders

Develop a deep understanding of each client's environment - including seasonal hiring surges, reset and remodel calendars, inventory events, and customer traffic patterns - to proactively meet their workforce needs

Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, distribution centers, regions, or new job categories

Develop trusted advisor relationships with key accounts, aligning WorkWhile's solutions to their operational goals and labor challenges

Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs

Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders

Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth

Prepare regular account health reports and business reviews tailored to operations leadership

Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile's presence across new store locations, banners, or regions

Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (holidays, back-to-school, large reset programs, etc.)

Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

What You Bring
3-5+ years of proven experience as an Account Manager, ideally within retail, merchandising, staffing, or workforce solutions. Experience in automotive is a plus, but not required

Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments

Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level executives

Experience managing multi-location or enterprise accounts is a strong plus

Solid experience with CRM software (Salesforce or similar) and Google Suite

Track record of delivering client-focused solutions and hitting retention and growth targets

Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

Undergraduate degree preferred