Operational Manager

A company in New jersey is looking a dedicated, full time office operator: someone whose full attention is booking, sales,
billing and mileage oversight and support. The executive team handles marketing, people ops and growth
strategy, and will introduce the Operating Director to those issues as needed, and as the other areas of
responsibility permit. The goal is to find a person who can be trusted to own how the business runs
day-to-day, freeing up the CEO from needing to be everywhere at once. This is built so that the ideal
candidate starts inside the work, becoming a subject matter expert, before they are asked to manage the
department and its needs.
The Model
● Months 1 to 3: works inside booking directly, learning fare and points execution, systems and the
operational rhythm of the business firsthand
● Months 4 to 6: rotates through sales support and cross team coordination, building visibility into
how sales, booking and billing depend on each other
● Months 6 and beyond: assumes increasing ownership of process, team coordination and day to day
decision making, with milestones reviewed at 90-day intervals throughout
Core Responsibilities, Once Ramped
● Owns booking, sales support, mileage and billing operations end to end
● Builds and enforces process where none currently exists, including handoffs between sales and
booking, response time standards and escalation paths
● Manages and coaches the booking and sales teams’ day to day performance, using the competency
framework already in place
● Partners with executive team during the transition period on systems, financial oversight and people

must have travel experience. work some us hours

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