Enterprise Customer Success & Account Manager (AEO)

Role Overview

We are seeking a high-impact AEO Program Manager to act as the primary strategic and operational advisor for our enterprise customers. Combining executive account management and deep strategic platform enablement, this hybrid role bridges commercial vision with hands-on value delivery. You will own the holistic customer partnership—aligning organic marketing goals with Conductor’s AEO solutions, driving platform adoption, uncovering expansion opportunities, and ensuring exceptional executive outcomes.

What You'll Do (Responsibilities)
Account Ownership & Strategic Alignment: Act as the primary business and technical owner of assigned enterprise accounts. Define and implement clear account business plans that align customer strategic objectives with Conductor's platform capabilities.
Executive Relationship Building: Cultivate trusted, long-term relationships with C-level executives, marketing leaders, and key sponsors. Conduct structured business reviews (QBRs/EBRs)
Expansion & Opportunity Identification: Leverage deep understanding of customer business strategy to identify new business opportunities, expansion paths, and platform upgrades in partnership with Sales and Pre-Sales.
Platform Enablement & Adoption: Serve as the primary subject matter expert on Conductor’s AEO features, leading strategic onboarding, user enablement, standard methodology training, and driving platform adoption across enterprise teams.
Cross-Functional Advocacy: Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction.
Data Storytelling & Reporting: Construct compelling reports and customized dashboards to find the “story” in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.
Risk Mitigation & Health Management: Proactively monitor account health metrics, platform utilization trends, and operational risks to ensure long-term account vitality and value realization.
Who You Are (Required Skills/Abilities)
Experience: 6 to 8+ years of experience in Enterprise Account Management, Customer Success, or Strategic Consulting within a B2B SaaS environment.
Domain Knowledge: Deep proficiency in Digital Marketing, with hands-on expertise or strong familiarity in SEO, AEO, content strategy, and web/IT infrastructure.
Executive Presence: Proven track record of consulting directly with C-suite executives and IT/procurement stakeholders, conveying complex technical concepts clearly and persuasively.
Tech & Systems Fluency: Strong proficiency in Salesforce and enterprise analytics platforms. Comfortable navigating web-based technical conversations.
Commercial Acumen: Adept at account planning, discovery, value-mapping, and identifying account expansion opportunities (while leaving renewal mechanics to specialists).
Education & Travel: BA/BS degree or equivalent experience. Willingness to travel (10%+) for on-site client business reviews and adoption workshops.