Account Manager - Last Mile, Logistics & Warehousing

Role Summary
WorkWhile is looking for an Account Manager to join our Last Mile, Logistics & Warehousing pod and build long-term, trusting relationships with our clients. This role is focused on managing a portfolio of accounts - from last-mile delivery providers and 3PLs to warehouse, distribution, and e-commerce fulfillment operators - ensuring they have the right forklift operators, pickers and packers, and drivers to keep operations running smoothly, especially during peak seasons, volume surges, and new site launches.

You will serve as the primary point of contact for your clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, throughput-driven nature of logistics operations.

What You’ll Do
Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy

Build and maintain strong, long-lasting relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other key stakeholders

Develop a deep understanding of each client's operating environment - including shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards - to proactively meet their workforce needs

Maintain and grow client contracts, identifying upsell and expansion opportunities across new sites, shifts, markets, or job categories (e.g., forklift operators, pickers and packers, and drivers)

Develop trusted advisor relationships with key accounts, aligning WorkWhile's solutions to their operational goals and labor challenges, such as turnover, absenteeism, and overtime costs

Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs

Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders

Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth

Prepare regular account health reports and business reviews tailored to operations leadership

Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile's presence across new facilities, markets, or regions

Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods (Q4 holiday, major promotional events, seasonal volume spikes, etc.)

Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

What You Bring
3-5+ years of proven experience as an Account Manager, ideally within logistics, warehousing, last-mile delivery, staffing, or workforce solutions

Strong understanding of warehouse, fulfillment, and delivery operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments

Demonstrated ability to communicate, present, and influence stakeholders at all levels — from site supervisors to VP-level operations executives

Experience managing multi-site or enterprise accounts is a strong plus

Solid experience with CRM software (Salesforce or similar) and Google Suite

Track record of delivering client-focused solutions and hitting retention and growth targets

Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail

Excellent listening, negotiation, and presentation skills

Strong verbal and written communication skills

Undergraduate degree preferred