Vice President, Client Management

Overview
The Vice President, Client Management is a leader responsible for driving client strategy and operational rigor, and helps to identify growth opportunities across Influential’s Publicis Groupe portfolio. This role oversees the Client Management function for specific clients, ensuring best-in-class creator-led branded content strategy and delivery while strengthening agency partnerships, and managing a team. This role is accountable for client-level retention, revenue, and margin outcomes, while serving as the day-to-day owner of client agency lead relationships and client operating cadence.

The VP reports to the Influential SVP, Client Management lead for their respective agency. Success in this role requires exceptional leadership, strong organizational navigation skills, and a client-first mindset rooted in Influential’s VBS model and ways of working. The VP must operate with clear commercial and operational ownership, including decision-making authority tied to scope, staffing, and margin governance.

Responsibilities
Strategy
Develop and execute strategic vision for assigned client(s).

Proactively identify and integrate emerging creator led marketing to enhance value propositions for agency partners.

Partner with cross-functional leadership to define and refine go-to-market strategies that validate creator marketing, contributing to revenue goals.

Lead thought leadership initiatives that reinforce our positioning as a strategic partner.

Client Leadership & Agency Partnership
Serve as point of contact for assigned key client stakeholders, fostering trusted, long-term partnerships.

Maintain deep knowledge of agency clients and teams across respective assigned agencies.

Lead day to day operational teams grounded in service and support of campaign activations.

Manage and resolve client escalations, when necessary raising to the SVP, Client Management lead as appropriate and serving as the escalation final owner for the portfolio prior to SVP review (except in cases requiring immediate SVP/CCO involvement).

Own the client communications strategy and operating cadence for the portfolio, including weekly status/WIP expectations and executive-level QBR planning and delivery.

Growth & Commercial Excellence
Deliver revenue target goals for assigned clients.

Own growth for assigned portfolio by identifying, shaping, and advancing optimization opportunities (e.g., optimization-led expansions, new capabilities) in partnership with SVP, Client Management.

Collaborate with Influential’s Operations, Investment, and Finance teams to monitor client revenue targets, profitability and ensure financially sound engagements.

Responsible for flawless execution that delivers on the promise of increasing a client’s business through the lens of creator marketing.

Operational & Team Leadership
Lead, motivate, and develop a high-performing Client Management team in a fast-paced, matrixed environment.

Responsible for the entire client experience inclusive of managing discipline experts across strategy & analytics, performance media, creator, creative and other capabilities that may be staffed and/or required to satisfy client business objectives.

Ensure consistent adoption of Influential ways of working, client management processes, and tools including Monday.com.

Responsible for margin delivery and weekly, monthly and quarterly reporting.

Own margin governance levers for the portfolio, including scope enforcement, staffing model alignment, change-order initiation/approval workflow, and escalation of under-delivery or over-delivery risks.

Accountable for staffing mix recommendations and resourcing changes for the portfolio in partnership with discipline leads and SVP, ensuring the staffing model supports delivery quality and margin targets.

Performance & Client Success
Monitor and track client performance objectives across all initiatives, ensuring program goals are met or exceeded.

Maintain a client-first mindset, proactively identifying challenges, roadblocks, and opportunities for optimization.

Build client trust by overseeing quality of outputs, communication, and overall portfolio performance.

Accountable for executive relationship health across assigned accounts, including proactive stakeholder management and ensuring “no surprises” delivery and communication.

Talent Development & Culture
Build employee capabilities in client correspondence, executive presence, meeting composure, self-awareness, and interpersonal effectiveness.

Attend and contribute to Client Management All-Staff meetings.

Stay current on industry trends, creator economy developments, and key client verticals.

Lead by example, professional appearance and presence including on camera in all meetings internal and external.

Qualifications
Qualifications & Experience
8-10 years of experience in client leadership, agency management, or related roles within media, marketing, or influencer ecosystems; proven experience leading cross-functional teams and navigating complex holding-company environments.

Strong understanding of influencer marketing, creator-led content, and performance-driven campaigns.

Exceptional communication, organizational, and stakeholder management skills.

Demonstrated ability to manage multiple clients, priorities, and partners with focus, resilience, and attention to detail.

Travel & Work Expectations
Travel required for client and internal meetings.

In-office presence highly recommended at least once per week (distance permitting).