Personal Banker

This position may be eligible to obtain Life and Health Licensing.

All Provident Bank employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.

KEY RESPONSIBILITIES:

Sales

Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
Advance the Bank's Corporate Sales Program through the consultative need’s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.

Service

Identify opportunities with customers and prospective customers through lobby management.
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
Responsible for sales and service
Execute expectations for a positive customer service experience

Operations

Ensures operational and financial safety and soundness in accordance with Bank’s policies, compliance, and applicable laws and regulations
Leverages lobby management as a tool for controlling and mitigating risk
Establishes customer identity according to guidelines and adheres to all other compliance procedures
Assists branch management with branch operations as needed
Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
Assists in training other branch employees
Provides support to the contact center when there are high call volumes
Handles customer inquiries by telephone
Provides access to safe deposit boxes

MINIMUM QUALIFICATIONS:

High school diploma or GED
Minimum of 6 months of sales and service experience in a customer facing retail environment
Strong interpersonal skills, including listening, written and verbal communication
Ability to work a flexible schedule based upon the needs of the business
Demonstrations positive and professional demeanor with all customers and co-workers
Strong math and analytical skills
Understand and adhere to safety and security practices
Demonstrate and apply good relationship building skills
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
Strong customer service/advocacy skills
Strong organizational and time management skills
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.

PREFERRED QUALIFICATIONS:

Prior Retail banking experience
Life and Health Licenses to support investment program
Bilingual (English/Spanish) preferred