Offsite Patient Coordinator

Description
The Offsite Patient Coordinator greets and establishes first contact with patients. This individual confirms and updates patient demographics, performs scheduling and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

Responsibilities
1. Greets patients either in person or via telephone, and update their insurance/demographics
in the practice management system.

2. Assures that physician accepts insurance that patients present with. If
not already done prior to visit, verify insurance prior to patients arrival orat minimum at time of arrival before visit.

3. Communicate with appropriate staff regarding patients arrival, and
ensure that patients medical record is available for physician.

4. Processes/updates HIPAA-related paperwork and other institutional forms
as necessary.

5. Collects or retrieves referrals or insurance authorizations as
required.

6. Reviews status of waiting room on a routine basis and ensure that
patients are kept advised of wait times.

7. Ensures that patient has paid co-pay or collects co-pay under direction
of billing staff, providing patient with receipt following establishedcash-control processes.

8. Schedules patient for follow-up appointment as needed. Provide patient
with guidelines for requesting medical records, if necessary.

9. May perform simple charge entry tasks or enter payments
collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.

10. Answers
phones for practice and schedule appointments

11. Follows
all HIPAA and any other governmental or state agency requirements regarding theappropriate handling of PHI documents.

12. May initiate
reminder phones calls for next day appointments.

13. Performs
other related duties

Qualifications
High School graduate/GED.
1 year physician practice experience
Must have a minimum of one week training on-site which will be provided by practice.
Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.