Solutions Architect Team Leader

About the Role:

We're looking for a Solutions Architect Team Leader to join our talented SA team. Solutions Architects at Pentera are the top product experts: the go-to point of contact between customers and every internal team. You'll design and deploy Pentera's platform in complex enterprise environments, lead technical deep-dives with security teams, and translate real-world attack trends into actionable remediation guidance. This is a role that sits at the intersection of offensive security, customer impact, and product influence.

Roles and Responsibilities:

Lead a team of professionals in intricate customer facing missions
Create and organize new methodologies to improve our Solution Architect team in the Americas
Become the leading local entity in technical customer management tasks

Design deployment solutions for the Pentera platform in complex customer environments
Lead technical deep-dive sessions with cybersecurity experts, guiding them through penetration testing procedures and remediation strategies
Maintain in-depth knowledge of security trends, threats, and attack techniques to improve both customer outcomes and the Pentera platform
Act as a product expert focused on customer education, driving adoption and identifying service expansion opportunities
Resolve any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
Serve as the bridge between customers and internal teams (Product, R&D, Support), surfacing recurring issues and influencing platform improvements
Build and maintain strong customer relationships, contributing directly to retention and growth
Requirements
5+ years of hands-on penetration testing or red team operations experience, with a deep understanding of cybersecurity concepts
At least 2 years of managerial experience of technical teams
Scripting capabilities: Python, Bash, PowerShell, or similar
Ability to communicate complex technical details to audiences with varying levels of expertise
Proficient in troubleshooting, monitoring, and managing TCP/IP networks
Strong problem-solving skills and creative, out-of-the-box thinking
Self-sufficient, autodidact, team player with a collaborative attitude
Willingness to travel periodically based on customer and business needs

Nice to Have:

CISSP, OSCP, or equivalent certifications