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Director of Billing Operations

Posted
2026-10-07

Job description

Director of Billing Operations

Location: Williamsburg

Compensation Range: $125,000 – $175,000
Team: 3 direct reports

We are seeking a hands-on Director of Billing Operations to take full ownership of billing and accounts receivable for a service-based organization.

This role is for someone who has led complex service billing, improved broken processes, and knows how to build structure, accountability, and automation around a billing operation.

What You’ll Own

  • Lead the billing and accounts receivable function.

  • Manage and develop a team of three.

  • Rebuild inefficient billing and AR workflows.

  • Identify manual processes and implement appropriate automation.

  • Establish clear procedures, ownership, KPIs, and accountability.

  • Improve billing accuracy, timeliness, collections, and follow-through.

  • Resolve complex billing issues involving customers, contracts, rates, and services performed.

  • Partner closely with Operations and Finance to resolve discrepancies.

  • Identify root causes behind recurring issues and implement permanent solutions.

  • Create a billing operation that is efficient, measurable, and scalable.

What We’re Looking For

  • Strong leadership experience in billing and accounts receivable within a service-based company.

  • Deep understanding of contract, hourly, recurring, and variable service billing.

  • Proven experience improving or transforming billing/AR operations.

  • Experience implementing process improvements, automation, and controls.

  • Strong understanding of AR management, collections, and issue resolution.

  • Ability to build KPIs and hold a team accountable to measurable outcomes.

  • Strong judgment when resolving customer and operational billing disputes.

  • Hands-on operator who can understand the details while improving the broader department.

  • Yiddish Speaking Preferred

Success Looks Like

  • Billing and AR operate through clear, repeatable processes.

  • Manual work and recurring errors are materially reduced.

  • Appropriate workflows are automated.

  • Team ownership and accountability are clearly defined.

  • Leadership has visibility into billing and AR performance.

  • Problems are addressed at the root cause instead of repeatedly resurfacing.

  • The department runs independently, efficiently, and with significantly stronger execution.

 

Email Resume: [email protected]

Apply Online:

https://jobs.crelate.com/portal/maiplacement/job/zbmsr9g85m79hg8uenxzgxa4ha?crt=1791325023041

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