Clinic Manager / Medical Office Manager

About the Role
Metro Vein Centers is seeking a hands-on Clinic Manager / Medical Office Manager to oversee the daily operations, team performance, and patient experience within a fast-paced outpatient specialty clinic.

This is a full clinic operations leadership role responsible for managing administrative workflows, supporting clinical operations, driving team accountability, and ensuring an exceptional patient experience from check-in through treatment completion. You’ll partner closely with one physician and lead a team of approximately 8–11 support staff while helping ensure the clinic operates efficiently, professionally, and in alignment with Metro Vein Centers’ patient-first standards.

Our clinics typically see between 20–50 patients daily, making this an excellent opportunity for leaders who thrive in high-volume healthcare environments and are comfortable balancing people leadership, operational execution, clinic performance, and patient satisfaction simultaneously.

The ideal candidate is proactive, highly organized, operationally driven, and confident leading both people and process within a fast-moving outpatient healthcare environment.

What Your Day Looks Like
Overseeing daily clinic operations and patient flow throughout the day
Leading administrative and support staff while partnering closely with providers and clinical teams
Managing staffing schedules, PTO requests, and operational coverage needs
Supporting both front-office efficiency and overall clinic performance
Resolving patient concerns, staffing issues, and operational challenges in real time
Monitoring clinic organization, cleanliness, inventory, and operational readiness
Balancing patient satisfaction, team accountability, and operational priorities in a fast-paced environment

What You’ll Do
Oversee the daily operations of the clinic, ensuring efficiency across both administrative and patient-facing workflows
Lead, coach, and develop a team of approximately 8–11 support staff across front desk and clinic support functions
Partner closely with physicians and clinical teams to maintain strong patient flow and operational alignment
Manage staffing schedules, PTO approvals, and daily operational coverage
Conduct onboarding, training, coaching conversations, and performance management for team members
Support patient satisfaction by addressing escalated concerns professionally and proactively
Monitor clinic KPIs, operational performance, patient experience, and workflow efficiency
Ensure compliance with clinic policies, operational standards, and organizational expectations
Manage clinic inventory, supply ordering, facility coordination, and operational readiness
Participate in leadership meetings, operational initiatives, and clinic performance discussions
Help foster a collaborative, accountable, patient-first culture throughout the clinic
What You’ll Bring
Strong leadership experience within a healthcare, outpatient clinic, dental, urgent care, surgical, or specialty practice environment
Proven ability to lead teams, manage clinic operations, and drive accountability in a fast-paced
healthcare setting
Strong communication and interpersonal skills with a patient-first leadership style
Ability to balance staffing, scheduling, patient concerns, operational execution, and team development simultaneously
Comfort making decisions and solving problems in real time within a high-volume clinic environment
Strong organizational skills and operational attention to detail
Proficiency with EMR systems, scheduling tools, reporting platforms, and Microsoft Office/Google Workspace
Ability to collaborate effectively with physicians, clinical teams, and operational leadership
Bilingual English/Spanish skills are a plus

Education & Experience
High school diploma or equivalent required
2+ years of leadership or management experience required
Prior experience managing operations within a medical office, outpatient clinic, specialty practice, dental office, urgent care, or procedural healthcare setting strongly preferred
Basic understanding of medical terminology and healthcare workflows preferred