Senior Associate, Merchant Strategy & Operations

About the Role
As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

You're excited about this opportunity because you will…
Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash
Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

We're excited about you because…
You have a Bachelor’s degree or higher
You have 2-4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in a complex environments
You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
You’re naturally curious – You always look for ways to innovate and improve
You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking
You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
You’re persuasive and a relationship-builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions
You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You are actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.