Event Planner / Lifestyle Director

Summary:

Our Lifestyle Director is the facilitator of all resident activities and is ultimately responsible for developing the clubhouse and amenity spaces to be the focal point of the community. This is accomplished by creating an internal promotion plan to promote programs, activities, and resident-attended events. All community activities must provide an enjoyable, stimulating experience that reinforces the residents' decision to purchase their home.

Responsibilities:

The Lifestyle Director will be responsible for creating, planning, marketing, and executing all events and programs offered by NFC Amenity Management for residents of all ages, including community festivals, educational programs, resident socials, and neighborhood clubs for families, children, teens, and adults. In addition, they will lead the Lifestyle Team to manage the day-to-day operations of the community clubhouse. This will include managing a diverse team to cover the front desk, fitness classes & programming, and spa services, while creating a comprehensive fitness offering that meets our clients' needs.

Other responsibilities will include:

Oversee all front-desk operations to ensure the client is satisfied with their amenity offering.
Hire, train, and mentor a clubhouse team (front desk, fitness, and spa) that will follow the company's mission and brand standards.
Lead the creation and refinement of the fitness and spa programming. This includes introducing new group exercise classes, spa services, and related offerings.
Supervise clubhouse staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
Guide the team to anticipate, identify, and ensure guest needs are met and that the NFC/client service standard is met.
Build partnerships with local businesses and organizations.
Assist with marketing for public events organized by the Developer.
Solicit sponsorships for community events.
Recruit and organize resident volunteers.
Ensure a consistent image and that NFC’s/client standard branding is consistently portrayed.
Manage expenses within given budget parameters utilizing spend-down sheets.
Encourage all residents to participate in the monthly activities. Maintain a record of resident attendance and analyze program success/failure.
Work with NFC’s graphic designer and client to ensure a consistent image.
Prepare or direct the preparation of a robust monthly community newsletter to inform residents, families, prospects, and referral sources about major community events.
Update applicable websites with Lifestyle Information and use multiple communication channels to promote community events.
Communicate with other department heads and staff to gather the information needed to deliver resident and guest experiences that exceed expectations and create “moments of magic”.
Use the Company Approved Team Scheduler to ensure payroll budget compliance.
Perform other duties as assigned that relate to the success of the property.
Be compliant with the on-site policies and procedures.
Attend property management meetings and convey all relevant information to NFC Amenity area leadership (supervisor).
Complete necessary Payroll Tasks by Company deadlines.
Adhere to all NFC policies.
Facilitate consistent daily communication and staff meetings to keep staff up to date on all aspects of operations.
Ensure equipment is maintained in good working order.
Refine/propose standard operating procedures and checklists to ensure a well-maintained, clean facility.
Attends company meetings/trainings and ensures all team members participate.
Maintains professional relationships with property management/ staff.
Follows HR and Risk Management protocols.
Monitors and reviews daily employees’ performance and provides necessary support, training, or counseling as needed.
Maintains a clearly established opening and closing procedure.
Sets clear, measurable objectives, delegates responsibility, recognizes outstanding performance, and promotes problem-solving and issue resolution.
Implements opportunities for managing operational costs.

These are the qualities and attributes we're looking for in this position:

Front Desk Experience
Hospitality
Outgoing Personality
Teamwork
Ability To Multitask
Flexibility
Detail-Oriented
Proactive