Recovery Coach

RESPONSIBILITIES:

Serve as a contact point between established clients and the Bicycle Health program.
Offer peer-based support through one-on-one coaching and facilitation of peer support groups.
Document within the electronic health record in real-time while visiting with the client; document with a quality suitable to medical provider
Utilize patient management tools to track client progress, maintain engagement between medical visits, and document their participation in treatment and support services.
Engage clients in conversation and education about substance use, treatment, and recovery.
Gain knowledge of community, online, and other relevant support resources, and provide clients with information to help them achieve their treatment and recovery goals.
Identify barriers to full participation in the Bicycle Health program and communicate barriers to appropriate clinical team members as needed to address them.
Gain a deep understanding of the Motivational Interviewing framework and apply it consistently in all client interactions.
Maintain close, efficient communication with medical providers and other support staff involved in the care of assigned clients.
Attend and contribute to all assigned meetings.
Understand and support our identified program quality improvement metrics.
Regular and predictable attendance is required.
All other duties as assigned.

What we are looking for:

Experience:

At least 2 years of experience as a peer recovery coach, peer support worker, or addiction counselor.
At least 1 year of experience conducting virtual recovery groups
At least 2 years of experience in a medical practice or behavioral health field, including EHR (Electronic Health Record) documentation and direct communication with medical providers.
Exceptional communication skills, both written and verbal, tailored to effectively engage with diverse audiences.
Exhibits cultural awareness and responsiveness, recognizing and respecting the diverse backgrounds and needs of clients.
Understanding of confidentiality requirements for the handling of client information.
Ability to practice self-care to maintain emotional and mental well-being while supporting individuals with complex needs.
Demonstrated ability to thrive in a multidisciplinary team that focuses on company-level goals.

Ability to travel up to 5% of the time.

Lived/Personal Experience: Personal experience with substance use disorder (SUD) treatment and recovery—either through one's own recovery journey or through close personal/professional relationships with individuals in SUD care—to empathetically relate to patient challenges.

What makes this role unique:

Integrated Care Model: The Recovery Coach operates as an active, integrated member of a multidisciplinary care team, working in real-time alongside medical providers and support staff rather than in isolation.
Peer-Based Focus: It centers on lived experience, peer support (one-on-one and group facilitation), advocacy, and engagement to help clients navigate their recovery journey.