Sales Support Representative

Description
Job Summary:

The Customer Experience Representative will be responsible for assisting our Inside Sales team by screening leads for viability as well as providing customer service to our existing clients.

What You Will Do:

Receive inbound calls from and make outbound follow-up calls to prospective customers, determine their eligibility and interest in various insurance plans, and connect them with a licensed agent who can meet their needs
Make outreach calls to existing clients to identify and resolve member issues
Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information to customers.
Create contact records and maintain accurate documentation within the CRM
Pursue a positive and educational customer experience in every interaction
Proactively follow up with customers to ensure issues have been resolved to their satisfaction and to provide updates as necessary.

Competencies:

Excellent customer service skills
Excellent attention to detail
Strong communication skills
Ability to work independently

Required Education and Experience:

High School diploma or GED
At least 1 year Customer Service experience desired
Call Center experience desired

Work Environment:

A dedicated workspace at home, lacking interruptions and with the ability to protect confidential information.
A dedicated, reliable internet connection, free from competing usage that can impact phone audio quality.

Schedule:

Schedules will fall between 8am-9pm EST, M-F, based on business needs.