Hospitality Support

Job Description
This is a fast-paced, high-volume hospitality role supporting a busy six-floor corporate office with multiple kitchens, pantries, conference rooms, and near-daily catered events. Hospitality Associates are expected to work independently with minimal supervision while completing five daily floor sweeps, maintaining hospitality spaces every two hours (and as needed), setting up and breaking down meetings and events, coordinating food deliveries, managing vendors, restocking supplies, and ensuring conference rooms are fully prepared with catering, beverages, and audio/visual equipment. The office typically hosts 5-10 catered events per day, requiring strong organization, attention to detail, and the ability to prioritize competing demands in a constantly changing environment. Candidates must be comfortable being on their feet for most of the day, multitasking, and delivering exceptional customer service while anticipating client needs. A Food Handler Certificate is strongly preferred due to the volume of food service responsibilities, though training can be provided. This role offers clear opportunities for growth into a Senior Hospitality Associate position with increased responsibility for leading office-wide hospitality programs and recurring events. Successful candidates will be self-motivated, dependable, proactive problem-solvers who enjoy working in a high-energy environment and taking ownership of their work.

Work model: Fully onsite

Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc
Clean up conference rooms after use and return property to vendors if necessary
Prepare coffee and other beverages in assigned kitchens each morning
Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
Communicate with supervisor or client on meeting request concerns or deadline issues
Maintain inventory of catering supplies and order supplies as needed
Place orders for food and beverages for use during meetings
Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
Ensure the value-added products and services are secured at competitive rates that have been vetted
Perform appropriate vendor selection and management associated with department services and/or products
Assist in training new hires
Prioritize workflow
Assist in process improvement ideas
Answer telephone in Office Services center
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Must be able to lift up to 50 lbs. on a regular basis
Provide back-up support to Reception and/or Office Services as needed

Qualifications
High school diploma or equivalent
Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills required
Excellent organizational skills required
Must be able to meet deadlines and complete all projects in a timely manner
Strong attention to detail is required
Must work well in a team environment
Professional attire and demeanor required
Good written communication skills
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast paced, high-energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional telephone demeanor
Ability to anticipate client’s needs for meetings and events
Must be self-motivated with a positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships