Senior Director of CRM Modernization

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity; or

2. A satisfactory equivalent of education and/or experience.

Preferred Skills

- Significant experience leading large-scale complex business transformation or enterprise modernization programs. - Experience within public housing, municipal government, public benefits administration, or federally regulated environments. - Familiarity with HUD regulations, NYCHA operations, and consent decree environments. - Demonstrated ability to translate business priorities and business needs into executable transformation roadmaps and program plans. - Experience leading business process redesign and aligning business requirements, operating processes, data and technology capabilities. - Experience with CRM, case management, or similar enterprise platforms. - Strong executive communication, stakeholder management, and facilitation skills.