Training Manager

We Are Lucky Strike Entertainment.

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary

The Training Manager designs, develops, and delivers in-person and virtual training programs that strengthen associate performance and organizational capability. Working closely with the Training Department and department leaders, this role keeps training content aligned with current company policies and procedures while driving engagement, retention, and effectiveness.

What You'll Do

Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
Assess training impact through feedback and performance data, then recommend and implement improvements
Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
Manage logistics, time, budget, and resources for successful training delivery
Foster an environment conducive to learning and retention, and support standards for Core Training locations
What You'll Bring

High school diploma or equivalent
2+ years of experience in corporate training, learning & development, or operations with a strong training component
Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools
Familiarity with learning management systems (LMS) and training tracking tools
Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership
Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
Preferred: experience developing and facilitating training in a corporate or hospitality environment
Ability to walk, bend, and stand for periods of time; extended workdays, weekends, and holidays may be required to support business needs

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

Medical, Dental, and Vision plans to select from based on your needs
Wellness resources to help you along your wellness journey
401(k) Retirement Plans
Employee Stock Purchase Program
Employee Assistance Program (EAP)
Vacation, Paid Sick Leave, and Holidays
Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!