VIP Travel Counselor

Our VIP Corporate Travel Counselors are the first point of contact for our key Executive Travelers and Travel Arrangers. In this role, we combine cutting-edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. Our VIP team is a small, dedicated team supporting our top-tier travelers, and you will work closely with your peers and leaders to deliver above-and-beyond service for all aspects of their travel experience.

Responsibilities:

Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.) as business warrants to maintain service levels and keep agent skills current

Deliver extraordinary customer service while maintaining an impeccable, professional, and enthusiastic demeanor

Offer enhanced concierge-level consultation and support, including services outside of the GDS such as assisting with upgrades, profile updates, and other requests

Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate

Utilize creative thinking and problem-solving skills to identify the best options for all components of the itinerary

Go above and beyond on every request, every time

Maintain the highest level of focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them

Work well under pressure, adapting quickly to change and adversity

Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow

Requirements:

5+ years corporate travel and customer service experience

Exceptional oral and written communication skills; ability to read the room, be concise, specific, thorough, and accurate

Professional and service-oriented; able to collaborate between multiple teams to achieve goals

Advanced experience with international travel, routing, and fares, as well as complex exchanges

Forward thinking — able to solve immediate problems and recommend longer-term solutions to gain quality or efficiency

Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service, and accuracy

Ability to meet and exceed required performance standards

Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity

Ability to work effectively with a personal computer and various software/apps, with the ability to learn new systems quickly

Highly motivated and passionate about service and travel