Nursing Clerical Support Clerk

We are seeking a Nursing Clerical Support Clerk to join our Nursing Department. This is an entry-level administrative position providing clerical, data entry, document processing, and follow-up support related to nursing documentation and patient records.

What You’ll Do
Accurately enter and update information in electronic systems
Scan, organize, enter, and fax incident reports and other nursing documentation
Scan and enter Plans of Care/485 documentation into the appropriate systems
Prepare mail merges and assist with Plan of Care/485 mailings
Prepare and mail interim orders and other documents to physicians
Follow up on documentation requiring corrections, including missing signatures or incorrect physician information
Follow up with nurses regarding documentation errors or needed corrections
Contact physicians’ offices and clinics regarding medical records, orders, signatures, and other required documentation
Prepare nursing packets and materials for nurses
Create and maintain tracking logs and records
Review documents and ensure updates are entered accurately and timely
Provide basic customer service and assist with patient calls during high-volume periods, directing questions to the appropriate department when needed
Organize and maintain records to support timely processing and accurate documentation
Perform other clerical and administrative duties as assigned
What We’re Looking For
High school diploma or equivalent required
Previous experience in customer service, healthcare, home care, or an administrative/clerical role preferred
Experience with Consumer Directed Services (CDS) or Medicaid programs is a plus
Strong attention to detail and organizational skills
Good written and verbal communication skills
Excellent customer service skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Basic proficiency with Microsoft Office and electronic documentation systems
Ability to work independently and as part of a team