Client Services Associate

Job Overview:

The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

Deliver exceptional customer service to all employees.
Receive, sort, track, distribute, and ship mail and packages.
Serve as the primary contact for mail and package inquiries.
Operate and maintain multi-function devices; submit service requests as needed.
Assist with copy/print requests and monitor equipment functionality.
Maintain the Business Service Center and office areas in a clean and organized manner.
Replenish office supplies, pantry, kitchen, and meeting areas.
Set up conference and meeting rooms as required.
Provide reception or concierge coverage as needed.
Train backup staff and assist with sensitive inquiries.
Perform light maintenance, cleaning, and additional tasks as assigned.

Competencies:

Strong communication and customer service skills.
Ability to multitask and work independently.
Proficiency in MS Office and office equipment.
Knowledge of shipping/receiving and packing procedures.
Strong organizational and problem-solving skills.

Qualifications and Education Requirements:

High School Diploma or equivalent required.
1+ year of relevant experience preferred.
Ability to work assigned schedules.
Professional appearance and adherence to company policies.

Physical Demands:

Ability to lift and move up to 40–60 lbs.
Ability to stand, walk, bend, and operate office equipment for extended periods.