Field Service Technician

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:
Directly manage all aspects of customer service and care with our clients
Independently troubleshoot and repair a variety of high-speed cash-handling equipment
Track and manage parts/tools
Stay abreast of changes in technical and functional elements of GLORY equipment

GLORY OFFERS:
401k plan with company nonelective contribution and employer match
Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement
LOCATION:

To effectively support the assigned territory, candidates should live within a reasonable commuting distance of Bronx, NY (approximately 15 miles from Bronx, NY). This role requires regular local travel to customer sites throughout Bronx, NY and neighboring areas, making proximity to the territory important for providing responsive service and support. Candidates must reside within the assigned territory or be willing to relocate. Relocation assistance is not available for this position.

WORK SCHEDULE:
Days: Monday – Friday
Time: 12pm – 9pm
For training purposes, new hires are required to work the first shift, Monday through Friday, for the first several months before transitioning to the schedule listed above.
Main Responsibilities
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).
Required Education, Qualifications, Skills, & Competencies
Education Level:
Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:
Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
AC/DC power distribution, and digital/analog circuitry
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a Valid Driver’s License
While some computer knowledge is required, this position is focused electro-mechanical repair
The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals

Skills and Competencies:
A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
Must be able to lift up to 50 pounds without assistance
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
Must be able to drive to customer sites during working hours
Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision
Benefits
Benefits:
401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution.
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service.
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Paid Parental Leave
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance – this benefit only applies to certain positions