Intake & Operations Coordinator

Intake & Operations Coordinator

A growing organization is seeking a highly organized, proactive, and personable Intake & Operations Coordinator to oversee the client intake process and provide hands-on administrative and operational support. This is a varied role for someone who enjoys working with people, staying organized, solving problems, and making sure day-to-day operations run smoothly.

Responsibilities:

Client Intake & Support

Manage incoming inquiries by phone, email, and online platforms

Follow up with prospective and current clients throughout the application, scheduling, and enrollment process

Help identify and resolve questions or obstacles to keep clients moving forward

Maintain accurate records and timely documentation of client communication and activity

Provide a professional and positive client experience from initial inquiry through enrollment

Operations & Events

Coordinate the administrative and logistical details of events, programs, and community launches

Assist with event preparation, materials, technology, setup, and follow-up

Track applications, registrations, and results

Communicate with internal teams and outside contacts to ensure projects stay organized and on schedule

Staff & Program Support

Provide administrative and day-to-day support to staff and coaches

Assist with onboarding, including office setup, forms, calendars, and communication

Prepare materials for trainings, meetings, and programs

Help troubleshoot day-to-day issues and coordinate solutions when needed

Office & Administrative Operations

Coordinate supplies, printing, materials, and resources across multiple locations

Help maintain an organized and functional office environment

Support payment follow-up, documentation, reporting, and general administrative needs

Maintain organized records and ensure information is accurate and up to date

Assist leadership with various projects and operational needs

Systems & Technology

Work with various computer systems and online platforms to maintain accurate information

Assist staff with system usage and provide basic training and support

Identify technical or workflow issues and coordinate solutions with the appropriate parties

Quickly learn and adapt to new software and technology

Qualifications:

Strong written and verbal communication skills

Highly organized with excellent attention to detail

Strong follow-through and ability to manage multiple priorities

Comfortable communicating with clients by phone and email

Strong computer skills and ability to learn new systems quickly

Able to work independently and take ownership of responsibilities

Professional, dependable, personable, and solution-oriented

Ability to handle confidential information with discretion

Schedule: Full-time, Monday Friday

This is a hands-on position with a variety of responsibilities and an opportunity for someone who enjoys taking initiative, staying on top of details, and helping an organization operate efficiently.