Bodily Injury Adjuster - Represented Third Party Casualty

Job Description

This job is responsible for investigating moderate/complex represented claims which typically will include claims in single or multi car accidents and represented moderate or major claims. The individual also may handle complex and highly complex specialized claims (e.g., business interruption, loss of income, Errors and Omissions (E&O) policies, etc.). The individual oversees liability and bodily injury investigations, takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

It is likely that this position will mainly handle represented claims for the following states: NJ, NY, PA. Candidates within the Eastern time zone are preferred, however, those on Central time zone will also be considered.
Key Responsibilities

Summarizes documents and enters into claim system notes

Manages, researches, and resolves complex and highly complex customer communications, concerns, conflicts or issues

Reviews medical reports in preparation for claims settlement evaluation

Researches, responds to, or participates in Department of Insurance complaints or investigations

Negotiates and settles claims in accordance with business unit best practices

Sets initial reserve, updates reserve, documents rationale and claim summary notes

Determines and explains minimum coverage limits in complex and highly complex claims involving single or multiple claimants, also determines claim value

Documents a claim file with notes, evaluations and decision making process

Qualifications

Prior represented casualty claim handling experience is required
Claims experience preferred in at least one of the following states: NY, NJ, PA, FL, VA, NC
2-5 years of moderate/complex Bodily Injury claim handling experience is required
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Familiarity with insurance policies, coverage, and liability determination.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.

Remote Home-Based Work
This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Washington residents.

When you work from home full time, youll need:

A home office a dedicated workspace in your residence that is private and free from distractions
A minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
Connectivity reimbursement of $80 per month to off set some of the cost of internet

Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign-On Bonus:

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

*Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.*