Large Loss Contents - Inside Adjuster

Job Description

A day in the life of a Large Loss Property Contents Adjuster:

Handle escalated claims files that have complex contents and ALE.
You enjoy working independently from home.
Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
You will be using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Coordinate with structure adjusters to ensure holistic handling of the claim file.
Use data and analytics to tell a story and influence decision making.

You'll wear a few hats that will require a level of experience:

The Customer Service Expert youll live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator youll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder youll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Qualifications:

3 years experience handling Large Loss property contents claims and ALE expenses using Xactimate for complex estimating.
Previous experience handling property insurance claims.
Experience managing 100+ inventory property content items per claim.
Value providing an effortless customer service experience.
View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
Are organized and able to multi-task in a fast-paced environment.
Are known for clear and professional communication both written and verbal.

Schedule:

Monday-Friday 8am-4:30pm, with rotational Saturday or Sunday duty.
Notice of Licensing Requirement:

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of Labor.If applicable, you will be required to secure license(s) within 60 days of hire.
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.