Customer Success Associate

What You will be up to :

Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy

Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment

Understand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption

Foster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance

Be an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward

Drive increased engagement for new and existing customers

Strategize and identify how the team can increase renewal rates and keep our churn rate near zero

Strategically expand our revenue in accounts through cross-selling and upselling

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores

Drive new business growth through greater advocacy and reference ability

We would LOVE to hear from you if you have:

1+ years of experience managing accounts or owning a book of business required

1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred

Excellent presentation, written, and oral communication skills

Strong negotiation and sales skills

Experience collaborating with cross-functional teams is a plus

A proactive, consultative account manager

An ability to handle difficult upselling and reselling conversations

A scrappy go-getter

Additional language skills preferred