Partnerships Team- Analyst

About the Role
Silvur is looking for a Client Success specialist to serve as a partner point of contact across a large and growing portfolio of credit union partners. In this role you will be accountable for supporting the team driving product adoption, enablement, and long-term partner health.

You’ll support 30+ active credit union partners, which means your success depends not just on relationship quality but on your ability to build repeatable playbooks, scalable training programs, and data-informed engagement strategies that work across a large book of business.

What You’ll Own
Product Adoption & Partner Enablement

Serve as a partner contact for Silvur’s digital education & data platform across all active credit union partners
Design and deliver scalable training programs for credit union staff, in-branch teams, and executive stakeholders in collaboration with local Silver Insurance agents
Build repeatable enablement materials, playbooks, and resources that can be deployed efficiently across a large partner portfolio

Partner Relationship Management

Support 30+ credit union partners, serving as a point of contact for product questions, support escalations, and program optimization
Build quarterly business reviews and provide the team with the materials that support proactive check-ins to surface adoption gaps, celebrate wins, and align on goals
Help the team Identify and act on opportunities to deepen product usage within existing accounts

Onboarding & Implementation

Launch and support new partner onboarding end-to-end — from kickoff through full program deployment — with a structured, education-first approach
Coordinate project timelines, training delivery, and onboarding documentation across internal and partner teams

Tech and AI Curiosity

Excitement to build AI-first delivery model
Comfort with Claude, ChatGPT is essential as you will be building automations to support scaling partner deliverables
Data, Reporting & Cross-Functional Collaboration

Establish and monitor referral tracking, engagement metrics, and product utilization data across the portfolio
Surface insights and trends to internal teams; translate partner feedback into actionable product and process recommendations
Partner with operations, product, and marketing teams to improve member outcomes and influence the product roadmap

What This Role Is
We want to be transparent so you can self-select accurately:

This role requires the ability to 'Thrive in 0→1’ environment. There will be lots of unknowns, things to figure out. Ideal teammates will excel working in an ambiguous environment where you have to figure out processes from scratch and not rely on Executives to provide all the answers

Requirements
1-2+ years of experience in partner success, client onboarding, account management, marketing or product specialist roles
Startup experience preferred; you're comfortable with ambiguity and building process where none exists
Experience collecting and analyzing data to make informed decisions
Comfort across a modern, AI first lightweight tech stack — Claude, Google Workspace (Docs, Sheets, Slides), HubSpot, Asana, Canva+. We use Claude all day!
Excellent relationship-building, communication, and project-management skills
Comfort leading cross-functional initiatives with internal and external stakeholders