Operations Manager

We are seeking an Operations Manager to support the Venue Director in overseeing the daily operations of eight high-end real estate amenity spaces, ensuring exceptional service, operational consistency, and an elevated tenant experience across all locations. This role serves as a key liaison for Venue General Managers, providing operational guidance, project support, and hands-on leadership to maintain hospitality excellence. The ideal candidate is highly organized, solutions-driven, and capable of managing multiple priorities in a fast-paced environment while upholding the highest standards of service, presentation, and operational efficiency.

Responsibilities

Daily Operations: Assist the Venue Director with day-to-day tasks and provide immediate support to the Venue GMs to resolve operational issues.
Process Improvement: Develop, refine, and implement Standard Operating Procedures across the portfolio to ensure consistency and efficiency.
Site Inspections: Conduct regular visits to all nine venues to monitor operations, staff performance, and facility standards.
Financial Management: Review P&L statements and budgets to track performance and ensure venues are operating within financial guidelines.
Procurement: Assist venues with placing orders and managing inventory when additional support is required.
Events & Proposals: Prepare event proposals for clients and provide on-site support during evening events as necessary.
Client Relations: Maintain a professional presence and provide direct support and guidance to tenant guests to ensure a high-quality experience.

Qualifications

Experience: 3–5 years of experience in operations management, preferably within the hospitality or food & beverage industry.
Organizational Skills: Exceptional ability to multitask and manage various projects simultaneously in a fast-paced environment.
Communication: Strong verbal and written communication skills for client-facing interactions and internal reporting.
Financial Literacy: Ability to read and understand P&L statements and manage operational budgets.
Professionalism: Proven ability to remain even-tempered and professional when handling diverse challenges and high-end clientele.

Work Environment

Schedule: Primarily Monday through Friday with flexible daytime hours. Candidates must be available to work occasional evenings to support scheduled events.
Travel: Regular travel between the nine venue locations is required.