Student Finance Processor

Job Description
A Student Finance Processor is required to possess strong working knowledge of all financial aid and institutional policies and procedures, enabling them to support their co-workers by being a resource for the team. A Student Finance Processor must also maintain the main responsibilities by properly processing financial aid in a standardized method in compliance with Federal guidelines and company policies.

Principal Duties & Responsibilities

Strong working knowledge of company policies and procedures, federal TIV regulations, State Aid programs (where applicable) and school policies and procedures
Accurately review student documents to complete the verification process
Be a major resource for the team when further assistance is required due to extra workflow, answer policy questions, assist with additional side projects, etc.
Utilize technical expertise by supporting staff-level employees by answering questions related to all student finance and institutional policies and procedures
Participate in cross functional team meetings
Participate in projects, committees, etc.
Have a firm grasp of the various CVUE and workflow reports used to track contact and student progress. Assist in the continual development and Training of the general advising team
Maintain departmental senior-level volume and QA standards
Maintain all duties and responsibilities associated with a Student finance Processor.

Knowledge, Skills and Abilities, Competencies

Able to work constructively and communicate effectively with students, faculty, administrators, and other constituents.
Analytical and problem solving.
Excellent interpersonal skills with customer service orientation.
Strong oral and written communication skills.
High ethical standards.
Proficient knowledge of Excel and Word.
Strong orientation towards high-volume, fast-paced, time sensitive business operations.
Knowledge of admissions, student finance, retention, and placement procedures.
Knowledge of internal control concepts and principles.
Interpersonal Savvy
Time Management
Organizational ability
Functional/Technical Expertise

Education and Experience: Minimum

High School Diploma or its equivalent required

Education and Experience: Preferred

Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred
Experience in service-related industry
12 months of Student finance experience