Travel Counselor

Description
Overview
Travel Counselor – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

Blockskye is seeking a Corporate Travel Counselor to be the first point of contact for Travelers and Travel Arrangers, providing high-touch service and consultation for all aspects of the travel experience. As a Corporate Travel Counselor, you will accurately and efficiently manage travel requests across multiple channels while delivering extraordinary end-to-end service and professional consultation. You will use creative problem-solving to secure optimal air, rail, car, and hotel arrangements, ensuring strict adherence to corporate policies and international travel requirements. Thriving in a fast-paced environment, you will proactively mitigate travel disruptions and maintain a high level of detail to provide a memorable, high-quality experience for every traveler.

Responsibilities:
Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed

Deliver extraordinary end-to-end customer service while maintaining an impeccable, professional, and enthusiastic demeanor

Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, destination entry requirements, and other travel-related information as appropriate

Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements

Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them

Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow

Work well under pressure, adapting quickly to change and adversity

Go above and beyond to ensure a memorable experience with every interaction

Requirements:
3+ years corporate travel and customer service experience

Professional and service-oriented

Exceptional oral and written communication, interpersonal, and organizational skills

In-depth travel industry knowledge, including domestic/international reservations and faring

Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service, and accuracy

Demonstrated problem-solving, decision-making, and time-management skills

Ability to meet and exceed required performance standards

Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity

Ability to work effectively with a personal computer and various software/apps, with the ability to learn new systems quickly

Highly motivated and passionate about service and travel