Principal Product Manager

About the job

We’re hiring a Principal Product Manager to own and lead strategic email data plane integrations strategy. You’ll navigate complex infrastructure challenges with demonstrable technical acumen while actively partnering with key external and internal partners. By transforming ambiguity into resilient, scalable systems, you’ll protect vital revenue streams and lay the groundwork for the future growth. Join us to define the next chapter of email at Twilio.

Responsibilities

In this role, you’ll:

Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.
Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements
Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity
Make synthesized recommendations on priorities by opportunity and timing
Partner with GTM stakeholders to ensure successful and measurable delivery of commitments
Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
Collaborate with adjacent product managers

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products.
Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.
Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.
Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired.
Experience in APIs or platform products, including designing for reliability, scale, and developer usability.
Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 – $213,900.00
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $181,200.00 – $226,500.00
Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.