Founding Product Designer

The Role
Our agents already do the work. They make the calls, read the records, and close the file. What we have not built yet is the thing our customers sit in all day while that happens.

Right now that surface is an interface an engineer put together so the agents had somewhere to report. It works. It was never designed. In the next few months the largest insurance companies in the country start running real claims operations through it, and it has to hold up as the system their users live in.

We are hiring our first designer to own that. Every surface a customer touches, from the screen an examiner opens at 8am to the report an executive reads on Friday. You will build the design language, the research practice, and the bar for everyone who joins after you.

What You'll Do
Own every surface a customer touches. The claims workspace, the review and exception flows, how an agent shows its work and its sources, the reporting an executive sponsor reads. You decide what good looks like, and you are accountable for whether it ships that way.

Turn an agent platform into a system people work in. Our customers are replacing software they have used for twenty years. That means density, explicit state, and interfaces that make frequent tasks faster.

Design the interaction model for agents doing real work. A user has to see what the agent did, why, what it read, and where it was unsure, then agree or intervene. You’ll shape that experience with users and engineers.

Ship it. You turn customer problems surfaced by FDEs or customers into clear workflows and drive them with engineering from discovery through delivery, owning usability and measuring whether the solution works for users.

Find and measure friction. Own UX instrumentation and analysis, combine behavioral data with user research, and test whether changes help users complete their work with less effort.

Set the bar. Build the design system and the principles behind it. As design grows here, you are the natural person to lead it.

You
5+ years designing software, with end-to-end ownership

Portfolio depth in dense, technical software. Something an operator uses for six hours a day

You sit with the person doing the job, watch what confuses them, and change the design instead of defending it

High agency. Nobody assigns you work and there is no design team to hide inside

Based in NYC and excited to work in person

Nice to Have
Exposure to insurance, claims, healthcare, or another compliance-heavy operational domain

You have designed for AI products and have opinions about citations, confidence, and human-in-the-loop flows

Brand and visual identity work

Early-stage startup experience, especially as the first hire in a function