Account Manager - Health Systems

What You'll Do
Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts

Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures

Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI

Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment

Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities

Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes

Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues

Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions

Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

What We're Looking For
Required

5+ years of experience in Account Management, Customer Success, or a similar post-sale role

Experience supporting health systems, hospitals, or enterprise healthcare customers

Proven success driving renewals and expansion in complex, regulated environments

Strong executive presence with excellent cross-functional communication skills

Preferred

Experience with healthcare IT, AI/ML platforms, or clinical workflow tools

Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs

Experience working with multiple stakeholder personas and long sales or adoption cycles

Nice to Have
Comfort pushing the pace — Latent moves quickly, and adaptability is essential

A collaborative mindset paired with clear, thoughtful communication

A proactive, ownership-driven approach to problem-solving in a high-growth environment

A strong work ethic with a commitment to quality, rigor, and attention to detail