Manager, Creative Operations

EXPECTATIONS.

Own Visual Merchandising project management across Owned Retail and Wholesale — from creative ideation, fixture/build development through installation
Own all creative requests tied to physical retail, wholesale, and experiential — maintain requests in the creative workflow system, assess feasibility/actionability, and build project timelines with clear milestones from brief intake through launch/install based on vendor provided release dates
Extend creative operations support beyond Visual Merchandising to other print workstreams in partnership with Brand Design — including store collateral, OOH, marketing materials, and other deliverables supporting marketing and retail tactics
Ensure creative materials are prepared and routed on time for cross-functional, leadership, and retailer approvals — driving implementation of feedback and maintaining clear, proactive communication on image renewal requests and other recurring approval cycles
Serve as the key point of contact with the Wholesale team, Retail Operations, Brand Marketing, and external manufacturing/agency partners (fixtures, windows, build partners) to scope, align, and execute projects
Partner closely with Retail Operations, Brand Marketing and Brand Design on flagship stores across Visual Merchandising, fabrication and event activations; clearly communicating timeline and budget realities
Maintain close collaboration with Copy, Design, Art Direction, and Production Design, ensuring milestones are communicated and next steps are clear
Partner with the Director of Creative Operations on process improvement and implementation of workflow changes

KEY INGREDIENTS.

We know you're here to do great work, raise the bar, and make a meaningful impact, and we're here for that, too. While there's no single path to success, we've found that the key ingredients below set the foundation for doing your best work, thriving in the role, and ultimately making it your own (i.e. successfully bringing this formula to life).

5+ years of Creative Operations and/or Project Management experience in full-service studio settings (in-house and/or agency), specializing in Visual Merchandising
Beauty, Retail/Fashion, or Prestige CPG industry experience preferred
Experience working with external Wholesale partners (e.g., Sephora, Space NK, Mecca) and manufacturing/build partners (fixtures, windows, event/experiential builds)
Familiarity with shop drawings, CAD renderings, planograms, schematics, and other fixture-related engineering drawings
Strong grasp of print production — understanding workflow on converting approved designs into vendor-ready mechanical artwork shared by production designer
Comfort managing a range of print deliverables beyond VM — signage, OOH, direct mail/postcards, press materials, vouchers, and similar marketing/retail assets
Experience aligning multiple stakeholders (Creative, Brand Marketing, Wholesale, Retail Operations, external vendors) on large-scale product launches, seasonal fixture updates, new-retailer entries, and experiential/event buildouts
Excellent scoping/estimating instincts, relationship-building, and written/visual communication skills
Highly skilled managing multiple concurrent workstreams across retail, wholesale, events, and print production without direct reports
Proficiency with Google Workspace, Slack, and a creative workflow system (Wrike, Monday, Airtable, Asana, Figma); Adobe Creative Cloud a plus