Customer Success Manager

The role:
You’ll own a major account end to end after the sale closes, reporting to our Head of Product and working alongside our sales and CS teams. A separate team handles the technical deployment work; your job is to make sure it happens, gets used, delivers measurable value, and grows.
Responsibilities:
Own the post-sales relationship with executive, operations and data stakeholders at each account.
Drive deployment to completion by coordinating our technical team and the customer’s IT/OT and data teams.
Build adoption across sites and user groups, and remove blockers early.
Define, track and report value outcomes (data quality improvements, time saved, downstream AI and analytics enabled).
Identify and develop expansion opportunities (more sites, assets and use cases).
Run regular business reviews and act as the customer’s advocate internally, feeding insights back to product.

 

What we’re looking for:
Experience in customer success, account management or technical account management for enterprise B2B software.
Experience managing large enterprise accounts.
Strong familiarity with cloud data platforms such as Snowflake and Databricks.
Strong familiarity with AI for industrial applications, IIoT or OT data.
Proactive and comfortable owning the customer relationship.

Tell them you heard about the position from Nefesh B’Nefesh.

Please do not repost position.