Client Support Agent

At Clearshift, client support is not just about answering questions.
It is where our promise of simple, reliable, and transparent international payments comes to life.
As a Client Support Agent, you will be the trusted point of contact for businesses and individuals,
helping them move money with confidence, resolving issues end to end,
and spotting ways to improve the client experience before problems grow.

What the day looks like:

Answering client tickets and calls for businesses and individuals in a professional manner.
Covering a wide range of tasks from technical\compliance\accounting and following up until they’re sorted.
Getting ahead of problems by spotting patterns and reaching out first.
Building relationships, client retention, and recognizing business opportunities
Helping build the FAQs, guides, and articles to better clients’ knowledge
Working closely with Sales, Tech, Operations, and Compliance departments, because support is a team effort.

What we are looking for:
Clear communication skills in Hebrew and English, both written and spoken.
Quick thinker. You rapidly assess situations and take decisive action.
Amazing interpersonal skills
Multitasking skills
Familiarity with CRM programs and tech software adaptability
The kind of person who owns their work, speaks up when something’s off, and wants to make things better.
Experience in customer support is an advantage

Why you’ll like it here
We’re a small team with big plans, and that means what you do actually lands.
You won’t be a small cog in a huge machine.
The things you notice can change how we work, your ideas get heard, and you’ll have room to grow as we do.
It can be busy and it can be demanding, but if you want real responsibility, a team that backs you,
and the chance to actually change how things work, this is where you’ll get it.

You’ve read this far, so you’re probably the person we’re looking for. Apply now and let’s find out.
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