Plan Operations Pharmacist

Job Summary

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high-performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As a Plan Operation Pharmacist, you will support the clinical needs and decision making of the Plan Operations team. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for clinical pharmacy services for all new client’s operational leadership during the implementation phase. This role provides clinical support and enablement for SmithRx implementation, benefit operations, claim operations teams, and other internal departments. This individual is relied upon to provide proactive clinical recommendations and information regarding pharmacy trends, programs, and industry changes to clients as well as internal teams.

What will you do:

Collaborates with clients and Implementation Managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance for new groups.
Serve as a clinical subject matter expert to support Plan Operation team activities
Acts as a clinical liaison between the Plan Operations team and other internal teams at SmithRx
Comprehends and effectively explains formulary and clinical program's value proposition to clients and internal teams.
Supports communications of formulary changes and program updates for internal and external partners.
Recommends clinical programs for new clients to provide cost savings to clients and members.
Stays current with market trends and provides clinical market intelligence to clients and internal team members
Communicates drug information to clients and responds to plan-specific clinical inquiries
Creates and updates clinical marketing materials to support go-live activities for new groups.
Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

What will you bring to SmithRx:

Advanced Degree in Pharmacy, RPh or Pharm D
Current and unrestricted Pharmacist license in the state of primary residence.
3+ years of experience working as a licensed pharmacist
2+ years of working knowledge of healthcare benefits, account management, pharmacy benefits and pharmacy plan designs, or commercial health insurance preferred
2+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
A passion for the customer experience and customer satisfaction
Dedicated to solving difficult problems together in collaboration with the broader team
Ability to work independently as well as part of an extended, cross-functional team
Self-driven, results-oriented work ethic with a positive outlook
Ability to take the initiative and move projects forward independently.
Empathic communicator with a consultative approach, able to see things from another person's point of view

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life insurance
Flexible Spending Benefits
Discretionary Time Off
401(k) Retirement Savings Program
Commuter Benefits
Paid Parental leave benefits
Professional development and training opportunities

Zone A Pay Range

$146,900 - $172,800 USD

Zone B includes the following locations:

California - outside of San Francisco Bay Area
Metro Denver / Boulder - Colorado
Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
Metro Boston / Cambridge - Massachusetts and New Hampshire
Metro Austin - Texas
Metro Seattle - Washington
Zone B Pay Range

$134,600 - $158,400 USD

Zone C includes all other locations not listed above, including:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range

$122,400 - $144,000 USD