Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM

As a Sr. Manager, Customer Success you will work with customers, go-to-market, and product teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead the effort to provide real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.

Key job responsibilities
- Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team

- Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.

- Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.

- Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.

- Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.

- Act as a liaison between customers, engineering teams, and support to address customer needs.

Basic Qualifications
- 10+ years of building and leading large teams and working in matrixed operating structures experience
- Knowledge of distribution networks and channel P&Ls
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
- Experience negotiating VP-level contracts with channel partners and agencies
- Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

Preferred Qualifications
- 5+ years of managing and developing high performance teams experience