Program Manager, Alma

What you’ll do:

Lead program management across a portfolio of Alma projects, including planning, timelines, stakeholder alignment, and follow-through
Flex across different Alma initiatives as priorities evolve, standing up structure quickly for new or ambiguous workstreams
Serve as a primary operational lead, driving progress against commitments, milestones, and service expectations
Drive clarity on priorities, owners, decision points, and next steps across workstreams and teams
Maintain visibility into program progress, risks, and dependencies, and escalate issues early with clear mitigation plans
Collaborate across Analytics, Marketing, Product, Operations, and other partners to support strong program execution
Align stakeholders on timelines, dependencies, handoffs, and readiness needs across workstreams
Review and integrate cross-functional inputs to ensure plans and materials reflect account and program context
Serve as a trusted operational partner to internal and external stakeholders, supporting readiness, change management, and adoption
Partner on reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
Build and improve program management processes, tools, and operating rhythms that strengthen visibility, accountability, and execution across Alma

What success looks like in this role:

Alma program priorities are managed with clear plans, ownership, and follow-through, regardless of which project or account is in focus
Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
Risks and issues are surfaced early and addressed with practical mitigation plans
Internal and external stakeholders experience Alma programs as organized, responsive, and well managed
Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead
The role flexes smoothly across projects, picking up new initiatives with minimal ramp-up time

What you’ll bring:

4-6+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
Strong experience leading complex, multi-stakeholder work in ambiguous or fast-changing environments
Comfort moving across multiple concurrent projects and adapting quickly to shifting priorities
Proven ability to drive outcomes through influence rather than direct authority
Strong operational judgment and ability to balance competing priorities and constraints
Excellent communication, organization, and stakeholder management skills
Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
Track record of identifying risks early and driving practical solutions
Experience improving processes or operating models to support stronger execution