Implementation Manager

Position Summary
As an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and implement integrations such as APIs and flat-file based finance exchanges. Your portfolio will span both net-new client implementations and add-on work for existing customers, including new finance integrations, configuration changes, expanded modules, and other enhancements to live environments. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation. This role is an excellent fit for a former developer or technical analyst who wants client-facing work without giving up hands-on technical problem-solving.

Key Responsibilities:
Lead end-to-end software implementation projects, from requirements gathering through go-live.
Configure system workflows, reporting, and integrations (APIs, flat-file finance exchanges, data migrations).
Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
Support client testing activities and ensure system readiness for launch.
Provide regular status updates, documentation, and risk assessments.
Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
Accurately track project time and activities to support utilization goals and reporting.
Support change management activities by helping clients prepare their teams for new workflows and technology.
Monitor utilization and budget adherence across assigned projects.
Contribute to continuous improvement of implementation processes, tools, and templates.
Required Skills & Experience:
Bachelor’s degree or equivalent experience.
3+ years in software implementation, consulting, or legal operations.
Strong client communication and stakeholder management skills.
Ability to manage multiple projects with competing priorities.
Problem-solving mindset with strong attention to detail.
Comfortable working across time zones and with global clients.
Technical aptitude and curiosity. Comfortable digging into data, integrations, and system behavior rather than routing every technical question to Engineering.
Familiarity with tools such as Postman, Salesforce, Jira, Confluence, Excel, and project management tools.
Data migration experience, including transformation, validation, and reconciliation.

Preferred Skills:

Experience implementing and troubleshooting REST APIs, including authentication methods, endpoints, request and response payloads (JSON/XML), and error handling, using tools such as Postman.
Strongly preferred: a software development, scripting, or database background (SQL, Python, Java, or similar).
Working knowledge of SQL, with the ability to write and adapt queries to validate, reconcile, and investigate data across large datasets.
Experience configuring APIs and flat-file based finance integrations.
Familiarity with enterprise legal management (ELM), spend management, or CLM systems preferred.