Care Coordinator

The Role

We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions.

This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment.

Work Schedule & Expectations

Full-time, 40 hours per week
Coverage required Monday–Saturday, 9:30 AM–6:00 PM in the time zone you support.
Fixed schedule assigned (no alternate shifts available)
Expect to spend 7–8 hours per day on the phone
Productivity and quality metrics are required and monitored

What You'll Do

Conduct monthly CCM phone calls with the assigned practice
Make 30–50 outbound calls per day
Complete required patient interactions to meet CCM service goals
Educate patients on chronic conditions and care plans
Coordinate care with provider offices, pharmacies, and community resources
Identify gaps in care and social determinants of health
Create and update personalized care plans in the EMR
Accurately document all patient interactions
Maintain HIPAA compliance and patient confidentiality

Requirements

Minimum 1-3 year of experience as a CMA/RMA or LPN.
Active certification or multistate license for LPNs.
Strong verbal and written communication skills in English
Comfortable being on the phone most of the day
Experience with EMR/EHR systems
Organized, reliable, and able to work independently in a remote setting

Preferred:

Geriatric patient experience
Care coordination or case management experience
Strong verbal and written communication skills in Spanish